Refund Policy

30-day money-back guarantee

Soft Signal is sold by Veianya Hansen. If the one-time $9.99 unlimited unlock is not right for your family, you can ask for a full refund within 30 days of your order date, for any reason. No explanation needed — that's rather the point of this app.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all Soft Signal orders. To request one, visit paddle.net with your order details, or contact us using the details on this site and we will help you.

Once approved, the refund is returned to your original payment method. Your bank may take a few days to show it.

After a refund

When a refund is issued, the family returns to the free version, which still allows up to three signals. Signals already sent are not affected.

Before you buy

You can try Soft Signal free — three signals, no payment details required — so you can see whether it helps before you spend anything.